Training
Anticipating need and understanding the access problems of others can be very difficult if it is not something you have experienced. It is also easy to cause unnecessary offence if you feel awkward as a result. The DDA requires you to be able to some extent to anticipate the needs of disabled guests, and the Equality and Human Rights Commission’s advice is that cases where guests have been discriminated against and suffered humiliation as a result are likely to be the hardest-hitting. Getting yourself and your staff trained is one of the best ways to raise your confidence and gain insight in how to improve the accessibility of your business.
Tourism for All can also provide training, both at your premises or shared by a number of providers. Look out in our Business News section for any of our periodic Roadshow events or collaborations in your area, offering both practical training and advice with networking opportunities. We also work with the 'Welcome All' training offered through the Regional Tourist Boards.
New E-learning programme: 'Happy Tourist'
Tourism for All UK has been part of a European-funded project called ‘HAPPY TOURIST’ creating an e-learning tool aimed at providing training in welcoming disabled customers both by distance or self-learning, or through on-the-job or guided training courses. See TFA Training – the training is provided free of charge to members, so go ahead and JOIN NOW. Click here for Membership info.
(Last Updated: 26-02-2008)