At the end of last year Ray Veal, Treasurer and CEO, talked to a group of our Trustees and Ambassadors about the key challenges the tourism and hospitality sector faced last year and the prospects for this year.
The International Organization for Standardization (ISO) published ISO 21902 “Tourism and related services – Accessible tourism for all - Requirements and recommendations” in July 2021. It is billed as the first international standard on accessible tourism, offering guidelines to ensure access and enjoyment of tourism for all.
Although we know that embracing accessibility must make good business sense, very little hard information has been available to show what level of return businesses who embrace accessibility can achieve on their investment.
