Online Customer Service Training

OUR CUSTOMER SERVICE TRAINING IS GREAT VALUE FOR MONEY

Making Tourism for All’s customer service training courses available to all your staff costs from only £150 (+VAT) per year for a small business.

See our training ratecard for our full list of rates.

Contact us now to sign up for your customer service training or for more details.

Service, service, service!

For the vast majority of customers with access needs, the warmth of the welcome and the friendliness and willingness of the service that they receive are every bit as important as any special facilities that are provided.

No amount of physical adjustments – or expenditure – will make customers enjoy their experience with you if the welcome and service aren’t right. But a warm welcome and great service – which cost nothing - can make their experience memorable – for the right reasons! – even if the facilities aren’t perfect. It really is a case of ‘service, service, service!’

Tourism for All’s suite of online customer service training courses is formally endorsed by the Institute of Hospitality.

Our courses have been developed to help staff in different job roles within the tourism industry – such as reception, front of house and guest service staff, as well as staff in attractions and small business operators – to give a warm welcome and great service to customers with impairments and access needs. The courses will help staff to understand:

• The importance of disabled customers to the UK tourism industry
• What the law says about providing service to disabled customers
• The different types and levels of impairment which may affect customers and how these may impact on their needs
• How the language and terminology we use when speaking to or referring to disabled customers can unintentionally cause embarrassment or distress. More appropriate and helpful language and terminology is easy to learn and can make a significant difference in giving great service to disabled customers
• How to provide high quality service to customers with visual impairments, hearing impairments, mobility impairments and specific physical and cognitive impairments
• Things they should remember in their role when they are welcoming or assisting disabled customers
• Things they should make sure they know that may be of help to disabled customers

YOUR OWN LIVERIED TRAINING AREA

Larger umbrella organisations - such as Destination Management Organisations (DMOs), Industry Associations and accommodation and attraction chains - can host their own dedicated areas on the TFA training platform. Each area can be branded in the livery of each organisation, within which they can present courses to their clients (or branches/outlets) without placing a significant administrative overhead on them.

 Examples of the presentation of dedicated, liveried training areas can be seen in the login pages for the below companies.

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OUR CUSTOMER SERVICE TRAINING IS GREAT VALUE FOR MONEY

Making Tourism for All’s customer service training courses available to all your staff costs from only £150 (+VAT) per year for a small business.

See our training ratecard for our full list of rates.

Contact us now to sign up for your customer service training or for more details.

TRY A TASTER OF OUR CUSTOMER SERVICE TRAINING

Register your business to access our free training area and try a taster of our customer service training courses.

Once you’ve registered your business, you can login to our free training area using the login details provided when you registered.