How to use our training

Our downloadable resources will help you get the most out of our online training service.

Our guide Take a tour of your business accompanies our free training course ‘So what makes you think you are not accessible?’. It will help you to follow the customer journey through your business and to look at each stage – the rooms, the fittings and the facilities – through the eyes of the customers with different types and levels of access need who will experience it.

Our Umbrella organisation implementation checklist will help ‘umbrella’ organisations who require their own dedicated areas on the TFA Training platform, branded in their own livery, to provide the details required for their training area to be set up.

Our TFA Training Administrator Notes provides details of how training administrators in smaller organisations, who do not require their own dedicated training areas, can set up users on the TFA Training platform and check on their progress through courses.

ACCESS OUR FREE TRAINING AREA

Register your business to access our free training area and:

• take our free course ‘So what makes you think are not accessible?’
• try a taster of our customer service training courses.

Once you’ve registered your business, you can login to our free tree training area using the login details provided when you registered.