Travelling around the UK – Transport for London

London’s underground system is managed by Transport for London who look after the transport for the whole of London, including buses, hire bikes, river taxis, ferries and other modes of transport.

Step-free access and accessible vehicles

More than 90 Tube stations offer step-free access from the street to the platform and all DLR stations are now step-free. All London’s bus routes are served by low floor vehicles, with dedicated space for one wheelchair and an access ramp. They can also be lowered to the payment.

Half of the network’s overground stations, most piers, all tram stops and the cable car have step-free access. Many boats have boarding ramps to give step-free access, this is in addition to London Hackney Cabs and private hire vehicles, which also have ramps and step-free access.

Level access at platforms

Many underground stations have been adapted to include level access. Level access along the whole platform is available on newly built services and the whole DLR network. Part of the platform being level is being increasingly used and are signposted.

Manual boarding ramps

At some stations across the rail network, staff will deploy a manual boarding ramp to help you get on and off the train. This service is available at many overground, Elizabeth line and Tube stations, please speak to the staff if you need help.

Wheelchairs and mobility scooters

You can use wheelchairs and some mobility scooters on services, including buses, tubes, trains, trams and some boats.

Mobility scooters cannot be used on all boats on the network, certain taxis or the Cable Car.

Mobility Aid Recognition scheme

This scheme is a way to let bus drivers that your mobility aid has been approved, this will enable them to automatically let down the ramp. When you apply, a travel mentor will confirm your aid is suited to bus travel, you will also have the opportunity to have your mentor accompany you.

You can apply for a card if you use any mobility aid, including a wheelchair buggy, scooter or walking aid, though not all are mobility aids are suitable for public transport. To join the scheme, either: email: travelmentor@tfl.gov.uk, or call 020 3054 4361. A similar scheme is available for the Thames Clippers.

Seats at stations

There are seats and benches, including priority seats on platforms and piers across the network.

Planning your journey

If you are travelling across the TFL network, you can use the TfL Go app. Select accessibility travel options where you can plan a route that is step-free.

Maps are available that highlights accessibility information covering buses, trains, trams etc. All stations give audible announcements and electronic signs on platforms and ticket halls show the times and destinations of upcoming trains. Bus stops have visual signage to show which buses are coming and when, as well as audible and visible announcements while on the bus.

Signs and wayfinding

Stations and piers are signposted to make sure everyone can find their way. These are included on all stations and transport hubs.