Braintree Village

Type:Retail Park

Chapel Hill, Charter Way, Braintree, Essex, CM77 8YH

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Braintree Village - Accessible Shopping in Essex

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About

Step inside a stylish world of outlet shopping… Discover Braintree Village, an outlet shopping village in the heart of Essex, where over 80 premium aspirational brands such as Coach, Polo Ralph Lauren, Reiss, BOSS and Kate Spade New York can be found at great value, outlet prices. With the combination of fashion, homeware and accessories, restaurants and ever-changing experiences, Braintree Village is a destination that creates unexpected moments of surprise. Free parking with over 1600 spaces and 81 accessible bays for up to 6 hours. Dog friendly. Curate the looks you want at outlet prices you love, and craft experiences for every taste at Braintree Village.

Facilities

Accessibility - Food and Drink

  • Dietary requirements catered for - A selection of food is offered for a range of dietary requirements. 
  • Quieter table  - A table located in a quieter area is available, where noise is minimised. 
  • Table service as standard or on request   - Table service is available as standard or on request. 
  • Wheelchair-accessible food and beverage outlet - There is at least one wheelchair-accessible food and beverage outlet on site.  

Accessibility - General

  • Additional detailed accessibility information:
  • Assistive listening system - There is an assistive listening system available e.g. a hearing loop.   
  • Changing Places toilet - There is a Changing Places toilet, which includes an adult size changing bench, toilet, sink and hoist.  
  • Designated quiet times - Designated quiet times, during which noise levels are reduced to meet the needs of people with sensory sensitivities e.g. autistic visitors, are available. 
  • Disability awareness / equality training - Disability awareness / equality training is provided for staff. 
  • Emergency evacuation plan for disabled people - Personal or General Emergency Evacuation Plans are in place for disabled customers. 
  • Facilities for assistance dogs - Facilities are available for assistance dogs e.g. water bowls, toilet area, within the grounds of the venue or nearby. 
  • Map / floorplan showing accessibility facilities - A map or floorplan showing accessibility facilities is available.  
  • Seating at regular intervals - Seating is available at regular intervals.  
  • Single-level - The venue is all on one level, with no steps or raised thresholds. 
  • Step-free access to all or most areas - There is step-free access to all or most areas. This may include access by ramp or lift. As a minimum, there is step-free access to an accessible toilet and at least one food and beverage outlet, where available. 
  • Step-free entrance - There is step-free access at the main entrance or an alternative entrance. This may be via a ramp or lift. 
  • Wheelchair-accessible toilet in public areas - A designated accessible toilet designed for wheelchair users, and others with visible and non-visible accessibility requirements, is available within the main public areas. 

Accessibility - Parking

  • Designated accessible parking is available within 50 metres of the main entrance or an alternative step-free entrance if applicable.
  • Step-free route with firm surface from car park to entrance - There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance. 

Catering

  • Café
  • Picnic area
  • Restaurant

Children & Infants

  • Baby changing facilities

Establishment Features

  • Dogs Accepted
  • Toilets
  • Wireless internet (WiFi) connection available

Key Features

  • Smoking Areas Available

Parking & Transport

  • Coach Parking
  • Off site parking
  • On site parking
  • Parking (free)

Payment Methods

  • Cash Accepted
  • Groups Accepted

Tours and Demonstrations

  • Educational Visits Accepted

Map & Directions

Road Directions

Postcode for Maps: CM77 8YH

From the M11, take Junction 8/8a and follow the signs for the A120 east.

From the A12 London, take Junction 19 and follow the A130 then take the A131. 

From the A12 Colchester, take Junction 25 towards the A120 Stansted Airport.

Public Transport Directions

BY TRAIN

Direct services from London Liverpool Street to Braintree Freeport Station, via Chelmsford and Witham, run hourly 7 days a week. You can check out train times here

Please note, there is no step free access between the train and the platform. Unassisted wheelchair users should contact Greater Anglia on 0845 600 7245 (option 4) in advance of travelling who will then make arrangements to provide a guard and a ramp for their chosen train service.

 

BY BUS

You can catch the 38/38A bus to Braintree Village from Braintree Bus Interchange in the town centre.

There is a stop at the rear of the Village

Opening Times

Season (1 Jan 2026 - 31 Dec 2026)
DayTimes
Monday - Friday10:00 - 18:00
Saturday09:00 - 19:00
Sunday10:00 - 17:00

* Open every day except Christmas Day. Extended hours at Christmas.
Quiet Hour every Tuesday 10-11am.