Princesshay Shopping Centre

Shoppers walking through the Princesshay Shopping Centre

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About

Located in the heart of Exeter, with the iconic cathedral as its backdrop, Princesshay is home to over 65 of the best high street names together with a mix of specialist and independent shops. Its unrivalled cosmopolitan café culture features a great line up of restaurants and cafes catering for every taste.

Whilst Princesshay works hard to create a welcoming, inclusive and accessible environment, due to the nature of our business, exact queries should be directed to individual stores and restaurants within our shopping centre. A list of businesses & contact details can be found at Shops - Princesshay.

For any accessibility queries please visit: Accessibility - Princesshay

For any hire mobility hire needs whilst visiting Princesshay, please visit: Exe Access

For information on parking, please visit: Parking

For information about toilets and Changing Places facilities, please visit: Accessible Toilet / Changing Places Facility

For information about pushchair hire, please visit: Princesshay Pushchairs for Hire

For information on baby changing, please visit: Baby Change

Visit the website for more information

Access Information

General

Additional detailed accessibility information:

Assistive listening system - There is an assistive listening system available e.g. a hearing loop.

Changing Places toilet - There is a Changing Places toilet, which includes an adult size changing bench, toilet, sink and hoist.

Designated quiet space or room - A designated quiet space or room is available.

Disability awareness / equality training - Disability awareness / equality training is provided for staff.

Emergency alarm with flashing lights - There is an emergency alarm with flashing lights, to alert deaf guests to a fire or other emergency scenario.

Emergency evacuation plan for disabled people - Personal or General Emergency Evacuation Plans are in place for disabled customers.

Facilities for assistance dogs - Facilities are available for assistance dogs e.g. water bowls, toilet area, within the grounds of the venue or nearby.

Lift - There are lift(s) available. An evacuation chair should also be available in case of emergency.

Seating at regular intervals - Seating is available at regular intervals.

Single-level - The venue is all on one level, with no steps or raised thresholds.

Step-free access to all or most areas - There is step-free access to all or most areas. This may include access by ramp or lift. As a minimum, there is step-free access to an accessible toilet and at least one food and beverage outlet, where available.

Step-free entrance - There is step-free access at the main entrance or an alternative entrance. This may be via a ramp or lift.

Wheelchair-accessible toilet in public areas - A designated accessible toilet designed for wheelchair users, and others with visible and non-visible accessibility requirements, is available within the main public areas.

Parking

Designated accessible parking is available within 50 metres of the main entrance or an alternative step-free entrance if applicable.

Step-free route with firm surface from car park to entrance - There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.

Food and Drink

Dietary requirements catered for - A selection of food is offered for a range of dietary requirements.

Table service as standard or on request - Table service is available as standard or on request.

Wheelchair-accessible food and beverage outlet - There is at least one wheelchair-accessible food and beverage outlet on site.

This information is self-assessed; therefore we accept no liability for its accuracy. Please contact the venue for further information.

Facilities

Accessibility - Food and Drink

Dietary requirements catered for - A selection of food is offered for a range of dietary requirements.
Table service as standard or on request - Table service is available as standard or on request.
Wheelchair-accessible food and beverage outlet - There is at least one wheelchair-accessible food and beverage outlet on site.

Accessibility - General

Additional detailed accessibility information:
Assistive listening system - There is an assistive listening system available e.g. a hearing loop.
Changing Places toilet - There is a Changing Places toilet, which includes an adult size changing bench, toilet, sink and hoist.
Designated quiet space or room - A designated quiet space or room is available.
Disability awareness / equality training - Disability awareness / equality training is provided for staff.
Emergency alarm with flashing lights - There is an emergency alarm with flashing lights, to alert deaf guests to a fire or other emergency scenario.
Emergency evacuation plan for disabled people - Personal or General Emergency Evacuation Plans are in place for disabled customers.
Facilities for assistance dogs - Facilities are available for assistance dogs e.g. water bowls, toilet area, within the grounds of the venue or nearby.
Lift - There are lift(s) available. An evacuation chair should also be available in case of emergency.
Seating at regular intervals - Seating is available at regular intervals.
Single-level - The venue is all on one level, with no steps or raised thresholds.
Step-free access to all or most areas - There is step-free access to all or most areas. This may include access by ramp or lift. As a minimum, there is step-free access to an accessible toilet and at least one food and beverage outlet, where available.
Step-free entrance - There is step-free access at the main entrance or an alternative entrance. This may be via a ramp or lift.
Wheelchair-accessible toilet in public areas - A designated accessible toilet designed for wheelchair users, and others with visible and non-visible accessibility requirements, is available within the main public areas.

Accessibility - Parking

Designated accessible parking is available within 50 metres of the main entrance or an alternative step-free entrance if applicable.
Step-free route with firm surface from car park to entrance - There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.

Catering

On-Site cafe/restaurant/catering
Picnic area

Children & Infants

Baby changing facilities

Establishment Features

Dogs Accepted
Toilets
Wireless internet (WiFi) connection available

Key Features

No Smoking Attraction
Smoking Areas Available

Parking & Transport

On site parking
Parking (charge)

Map & Directions

Map Link

Click here to view map

Road Directions

Princesshay 1 Car Park - The car park is located just off Paris Street and the post code for your sat nav is EX1 1GA. The What Three Words are drum.ocean.order To access the car park turn right at the junction with Barnfield road and then left onto Southernhay East.

Summerland Gate Car Park - The Princesshay car park team also run and operate Summerland Gate car park located just off the Vue Cinema roundabout on Belgrave Road, EX1 2LB.

Public Transport Directions

Princesshay is conveniently situated close to both the bus and train stations in Exeter.

The bus and coach station is a 5 minute walk from the centre. When exiting via Princesshay Lane, simply turn right onto Paris Street and you will see the station. For more information on the bus services into the city click here.

Alternatively, Exeter Central train station is a 10 minute walk from the centre. When leaving the centre, head to Queen Street via the High Street and the station will be on your right. For more information on the train services into the city centre click here.

Traveline are a one-stop shop for train and coach travel bringing together routes, fares and journey times from more than 150 train and coach companies in 36 countries to help customers buy tickets and save time, hassle and money.

You can also plan your journey using Traveline South West or Journey Devon.

Opening Times

Season (1 Jan 2026 - 31 Dec 2026)
Day	Times
Monday - Saturday	09:30	- 18:00
Sunday	10:30	- 16:30

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Type:Outlet