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Vodafone UK has announced that they have signed up to the Hidden Disabilities Sunflower Scheme which aims to support people with hidden disabilities.
The scheme allows people with less obvious disabilities to indicate that they might need more time or additional support by wearing a sunflower lanyard. Since signing up to the scheme, all Vodafone UK retail store staff have received training in how to interact with customers who have hidden disabilities.
In a statement released by Vodafone UK, their Chief Executive, Paul White, said: “We are thrilled that Vodafone has joined the Sunflower Scheme to recognise its colleagues and customers who have a hidden disability. By recognising the sunflower and its meaning to the wearer, colleagues and customers will receive a greater sense of wellbeing and understanding while working in or visiting Vodafone stores.”
The training received by store employers include helping customers with hard to reach products, using clear and concise language, speaking face to face to allow for lip reading, taking more time at the till and making others aware a person may be struggling.
Across the Vodafone UK network, around 1,200 employees have disabilities, so joining the scheme will help employees as well as customers. In addition to being part of the Sunflower Scheme, Vodafone also encourages all recruits to join their VodABILITY network, which supports the understanding of disabilities. The network provides support for and raises awareness for, all types of disability.
