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Tell us how you prefer to be welcomed at attractions and accommodation and help us improve our training courses for businesses.

Part of the work that Tourism for All does to help businesses promote their accessibility is providing online training courses to those in the tourism industry to ensure that they have a great service for customers with additional needs.

One of the things discussed in the training is how members of staff should greet and offer assistance to disabled customers, whether they should wait for the customer to request assistance or whether they should take the initiative and ask how they can help. The answer divides opinion, some customers feel that a member of staff that waits for them to ask for help is ignoring them, while others feel that being approached and asked by staff is them being too pushy.

At Tourism for All, we feel it is important to give the right guidance in these training courses, which is why we’re asking for your help to improve them. Please take the time to fill in our 2 minute survey with your thoughts on a variety of scenarios, letting us know how you would prefer to be greeted when arriving at a hospitality or leisure business.

Results are anonymous and will only be used to help us review the guidance we give. The survey can be found here.

For more information on our training courses, please contact us on partnerships@tourismforall.co.uk

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